Returns & Refunds Policy
At Styliize, we’re a small business based in Nottingham and we take real pride in every personalised item we make. If something isn’t right with your order, we want to know — and we’ll do our best to make it right.
This policy applies to all purchases made through www.styliize.co.uk and is in accordance with your rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.
1. Personalised & Custom Items
Because our products are made to your exact specifications — including custom-printed t-shirts, mugs, canvas prints, slates, and tote bags — they are generally exempt from the standard 14-day cooling-off period for distance selling under the Consumer Contracts Regulations 2013.
This means we are unable to accept returns simply because you have changed your mind on a personalised order. However, we will always accept a return or issue a full refund in the following circumstances:
- The item arrives damaged or broken
- The item has a manufacturing defect or printing error
- The item received is materially different from what you ordered
- The item is lost in transit and does not arrive
2. Non-Personalised Items
For any non-personalised items, you have the right to return the item within 30 days of receipt, provided it is:
- Unused and in its original condition
- In its original packaging
- Accompanied by proof of purchase
The following items are not eligible for return unless faulty:
- Items that have been used or are not in their original condition
- Items returned without proof of purchase
- Items returned after the 30-day window has passed
3. Damaged or Faulty Items
If your item arrives damaged, faulty, or incorrectly printed, we sincerely apologise and will put it right at no cost to you. Please contact us within 14 days of receiving your order and include:
- Your order number
- A clear photo showing the damage or fault
- A brief description of the issue
Once reviewed, we will offer you the choice of a free replacement or a full refund — whichever you prefer.
4. How to Request a Return
Please follow these steps:
- Contact us first — Email us or use our contact form before sending anything back. Do not return items without prior authorisation.
- Share your details — Include your order number, a description of the problem, and photos if the item is damaged or faulty.
- We’ll respond within 2 working days — with a resolution, whether that’s a prepaid return label, a replacement, or a refund confirmation.
- Refund processed — Approved refunds are returned to your original payment method within 3–5 working days.
5. Return Postage
If your item is faulty, damaged, or we made an error, we will cover the return postage by providing a prepaid label.
If you are returning a non-personalised item because you have changed your mind, return postage is your responsibility. We recommend using a tracked service, as we cannot accept liability for items lost in return transit.
6. Order Cancellations
Because personalised items go into production quickly, please contact us within 12 hours of placing a personalised order if you need to cancel. We cannot guarantee cancellation once production has begun, but we will always do our best.
For non-personalised items, you may cancel at any time before the order is dispatched for a full refund.
7. Your Statutory Rights
Nothing in this policy affects your statutory rights as a consumer under UK law. Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose, and as described. If they are not, you are entitled to a repair, replacement, or refund.
For more information about your rights, visit the Citizens Advice Bureau.
Last updated: March 2026. If you have any questions about this policy, please get in touch — we’re always happy to help.